Refund policy
Last updated: 03/02/2026
Thank you so much for shopping with us! We truly appreciate your support and want you to have a clear understanding of our policies before making a purchase.
All Sales Are Final
At this time, all purchases made through our store are final sale. We do not offer returns, exchanges, or refunds for change of mind or incorrect selections.
Because of this, we kindly ask that you review your order carefully before completing checkout, including product details, sizing, and shipping information.
Order Changes & Cancellations
We begin processing orders quickly to ensure fast delivery. For this reason, orders cannot be changed or canceled once they have been placed.
If you notice an issue immediately after ordering, please contact us as soon as possible at Purrfectmix12@gmail.com, and we will do our best to assist — though changes are not guaranteed.
Damaged or Defective Items
Your satisfaction matters to us. If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Email us at [Purrfectmix12@gmail.com] with:
- Your order number
- Clear photos of the item
- Photos of the packaging
We will review your case and, if approved, work with you on an appropriate solution, which may include a replacement. Each situation is handled individually to ensure fairness.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrectly entered addresses.
Our Commitment to You
While all sales are final, we genuinely care about our customers and are always happy to review any concerns. If you experience an issue with your order, please reach out — we’re here to help.
Contact Us
If you have any questions about this policy, feel free to contact us:
Email: Purrfectmix12@gmail.com
Business Hours: Monday–Friday, 9 AM – 5 PM (Central Time Zone )