Shipping policy
Thank you for shopping with us! Below you’ll find important information about our shipping process, delivery times, and policies.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume periods, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
We offer standard shipping with an estimated delivery time of:
3–7 business days (after processing)
Delivery times are estimates and begin once your order has been shipped. Actual delivery times may vary depending on your location, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping rates are calculated at checkout based on your location and selected shipping method (if applicable).
Shipping Locations
We currently ship to:
- United States
If your country is not listed at checkout, please contact us at [Purrfectmix12@gmail.com] for assistance.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Delays, Lost, or Damaged Packages
While we work with trusted carriers, we are not responsible for delays caused by the shipping carrier.
If your package is lost or arrives damaged, please contact us within 7 days of delivery at [your support email] with your order number and photos (if applicable), and we will work to resolve the issue promptly.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at [Purrfectmix12@gmail.com].
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: [Purrfectmix12@gmail.com]
Business Hours: Monday–Friday, 9 AM – 5 PM (Central Time Zone )